Disney Institute and Disney Meetings & Events invite you to this one-of-a-kind, multi-dimensional event returning to the Disneyland Resort in April 2019 at the recently renovated Disney’s Grand Californian Hotel & Spa!

An exceptional customer experience requires listening to what your customer or guest needs, wants and expects – and we’ve done just that with a more flexible experience than ever before. Now you are able to choose the topics that interest you most and observe a world-renowned customer experience environment in action at The Happiest Place on Earth. 

The Disney Institute CX Summit creates opportunities to observe the Disney approach to CX in action and make note of dynamic learnings that you can then apply and integrate into your own organization. You will have the chance to learn from Disney executives during powerful keynotes designed to inspire new ways of thinking from a company with over 60 years of storytelling experience, business insights and time-tested principles.